Frequently Asked Questions

How long will my Zoom last?

That totally depends! You will have a 8-10 minute experience, however we understand that meeting the big guy can be a little daunting and some children won't have much to say. We will let you and your child/children take the lead to keep that magic alive.

What happens if Im late?

Unfortunately Santa is very busy and on a very tight schedule so if you miss your slot we wont be able to rearrange your booking.

Can I cancel or alter my booking?

We will do our best to accommodate any changes however we do ask for 72 hours on any requests. Unfortunately we cannot offer a refund for any cancelled bookings.

What age does my child need to be?

Everyone loves meeting Santa but we recommend this experience is best suited to children aged 3 - 10.

What should I wear?

Don't be shy, get into the Christmas Spirit! Christmas jumpers, hats, Pjs are all encouraged on your call to Santa!

What happens when it's my turn?

You will receive your Zoom link one day before your call with Santa. When its your turn you will follow the link through to the waiting room, please ensure you are in the waiting room 10 minutes before your allocated call time. When its your turn you will first be greeted by one of technical Santas Elves - they will check your audio and video are working and also give you a reminder to record your call - after a short video you will be taken through to meet Santa.  

How will I receive my ticket, certificate and gift?

You will receive your ticket(s), certificate(s) and gift(s) through the post.

How will you get my child's information?

Once you have made your booking one of Santa's Elves will email you the password to our Submissions area with an information form will a couple of questions and any family preferences. Please return this form at least 72 hours before your call.

Are your staff DBS checked?

All the staff involved with your Virtual Santa call have a fully enhanced and up to date DBS check.

How do I get onto my call? 

Your Virtual Santa call will take place over Zoom. One of Santa's Elves will email you over the Zoom meeting link the day before your meeting. 

What format will my pre-recorded message be in?

Your pre-recorded message from Santa will be sent as a MP4 file. 

Can I provide my own present?

Of course you can! Just be sure to let us know so Santa knows too!

What will the video and sound quality be like?

Santa will come to you from a professional studio using a HD broadcast quality camera to ensure you get the best Virtual Santa experience. 

Can Santa be Father Christmas instead?

Absolutely, we understand each family has their own Christmas traditions, just ensure you let us know on your information form so we can let Santa and his Elves know. 

Is it the real Santa?

Of course he is!

If you have any further questions please don't hesitate to contact us at